Custom CRM DevelopmentBuilt for Your Business
Why Custom CRM?
Off-the-shelf CRM solutions often don't fit your unique workflow. We build custom systems that work exactly the way your business needs.
Tailored to Your Workflow
- Custom fields and data structures for your industry
- Sales pipelines designed around your process
- Automated workflows that match your operations
- No unnecessary features cluttering your interface
Better Customer Insights
- 360° view of customer interactions and history
- Track every touchpoint across sales and support
- Custom reports and dashboards for your KPIs
- Real-time analytics and forecasting
Team Collaboration
- Centralized customer data accessible by all teams
- Automated task assignment and notifications
- Communication history and internal notes
- Role-based permissions and access control
Scalable & Cost-Effective
- No recurring monthly fees per user
- Grows with your business needs
- Full ownership and control of your data
- Add features and users as you expand
What We Build
Complete CRM systems with all the features you need to manage customers effectively
Contact Management
- •Centralized customer database
- •Custom fields for your data
- •Contact segmentation and tagging
- •Import from Excel/CSV
Sales Pipeline
- •Visual pipeline management
- •Deal tracking and forecasting
- •Custom sales stages
- •Win/loss analysis
Communication Tracking
- •Email integration and logging
- •Call and meeting history
- •Internal notes and comments
- •Document attachment
Task Automation
- •Automated follow-up reminders
- •Task assignment workflows
- •Email templates and sequences
- •Notification system
Reporting & Analytics
- •Custom dashboards
- •Sales performance metrics
- •Revenue forecasting
- •Export to Excel/PDF
Security & Access
- •Role-based permissions
- •Data encryption
- •Audit logs and history
- •Secure cloud hosting
Frequently Asked Questions
How much does a custom CRM cost for small businesses in Canberra/Sydney?
Costs vary by scope, users, and integrations. Typical small-business CRMs start from A$8k–A$30k. We provide a detailed estimate after discovery and can phase delivery to match budget.
How long does it take to build a custom CRM?
Most projects take 4–12 weeks depending on modules and integrations. We begin with discovery and deliver in iterative sprints with regular demos and feedback.
Can the CRM integrate with our existing tools (email, Xero, marketing, ERP)?
Yes. We build secure API integrations with email systems, accounting (e.g., Xero), marketing automation, ERPs, e-commerce, and more—ensuring seamless data flow.
Can you migrate existing customer data into the new CRM?
Yes. We provide data mapping and migration from spreadsheets or legacy systems, including data cleaning and validation to ensure accuracy.
How is security and compliance handled (roles, encryption, backups)?
We implement role-based access control, encrypted transport/storage where applicable, audit logs, and automated backups. Hosting can be in Australia for data residency.
What support and training do you provide after launch?
We include onboarding and user/admin training, documentation, and optional support plans for enhancements, maintenance, and new modules as your needs evolve.
Ready to Build YourCustom CRM System?
Let's discuss your customer management needs and build a CRM system that works perfectly for your business.